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Job title:Senior Retail Account Manager
Location: New York, NY
Type of work:Full Time (remote Monday and Friday)
Salary range:$90k – $140k
Reports to:Founder + CEO (Cyndi Ramirez Fulton) and Founder + COO (Adam Fulton)
About the Chillhouse
Chillhouse is on a mission to help our communityget their coolby showing self care and self care. From our award-winning Chill Tips (available at Target, Walmart, CVS, Amazon, and beyond) to our world-famous NYC flagship, we’re redefining beauty and wellness for a new generation.
Job description
We are looking for a Senior Retail Account Manager to help us grow and develop our retail partnerships while bringing our brand to life across all touch points. This role is strategic and operational, including relationship management, revenue ownership, and team leadership.
You will work closely with our retail partners to drive sales, introduce new products, elevate store presence, and ensure our products are represented in a way that feels relevant, thoughtful, and impactful. From analyzing performance and identifying trends to supporting account strategy, partnership planning, and sales initiatives, you will play a key role in both the day-to-day and long-term success of our retail business.
You will play a key role in increasing our sales footprint while maintaining strong, collaborative relationships with existing partners. This role is essential to the way we grow, helping to shape how our brand is seen in the world, not only to drive revenue, but also to ensure that all merchandise reflects who we are.
What you will do
● Managing day-to-day operations and operations of key retail accounts, ensuring strong relationships, consistent communication, and alignment across partners.
● Serve as the primary point of contact for our sales partners, building trusted, long-term relationships and promoting collaborative growth.
● Lead account strategy and identify opportunities to increase revenue, improve sales, and expand presence across accounts
● Support overall account operations, including tracking income and financial health
● Use sales insights and account data to monitor performance, inform decisions, and guide future planning
● Maintain a strong focus on category trends, customer behavior, and competitive landscape to identify opportunities
● Oversee order flow, forecasting, and overall account performance in collaboration with Sales Operations
● Develop and manage account level forecasts, work cross-functionally to ensure inventory and service levels are optimized.
● Support and lead new product launches, working with accounts to ensure strong sales and in-store usage, including new inventory setup and launch communications.
● Ensure that the brand is represented in a thoughtful and consistent manner across all points of sale, including merchandising, assortment, and in-store presence.
● Partner in retail events, activations, and in-store sessions that bring the brand to life and deepen customer engagement.
● Support omni-channel growth in both physical and e-commerce sales channels
● Manage and direct the Retail Account Coordinator, providing guidance, support, and oversight of day-to-day account needs and execution.
● Delegate and prioritize tasks to ensure efficiency across accounts while supporting team development
● Track and analyze the performance of milestones, launches, and promotions, sharing insights and recommendations with internal teams.
● Support promotional planning and working in partnership with sales accounts
● Collaborate with marketing, operations, and product teams to ensure alignment and performance across all sales efforts.
Who are you?
● 3-6+ years of experience in sales or marketing account management. Bonus if you have worked with Target, Walmart, CVS or any other eligible retailers.
● Expertise in IRI and related analytical tools is strongly preferred.
● Knowledge of beauty, nails, skin care, or wellness preferred.
● Strong relationship building and communication skills.
● An inherent sense of ownership and accountability.
● Organized, detail-oriented, and able to handle multiple priorities.
● Strong understanding of product presentation and customer experience.
● A leader who thrives in a fast-paced, collaborative environment.
To apply:Please send your resume to[email protected].
@chillhouse